VIZ Compatibility with Windows 2000 SP4

Products

VIZ3, VIZ4

Issue

Solution

The Autodesk Engineering Team has narrowed in on the problem and is working with Microsoft to resolve the situation. In the interim it is strongly advised that all VIZ users do not install the Windows 2000 Service Pack 4. If Windows 2000 SP 4 has already been installed it is suggested that customers revert back to SP2 to create usable (.max) file content. This affects all VIZ files created in versions 3 and 4.

VIZ files created while Windows 2000 SP4 is installed can be retrieved through either of two workarounds:

Option 1
(Please be aware that some data will still be lost in this workaround.)
Revert Windows 2000 SP 4 Systems back to SP3 or earlier
Use "File Merge" to retrieve data from corrupted .max files created under Windows 2000 SP4 and resave.
Note: If you have Render Effects or Atmospherics in your max file, use the Merge button in the respective dialogs.

Option 2
Open corrupted .max files created under Windows 2000 SP4 in Windows XP and resave.
Revert all systems back to Windows 2000 SP3 or previous.